American Guardian Overview
With over 25 years in the security industry, American Guardian has established its name as a reliable service provider of cost-effective and cutting edge solutions to commercial and industrial businesses across Georgia and Metro Atlanta. The company’s operations is guided by their mission to offer the best technology available, expert installations and award winning after sales service all at highly competitive prices.
Several years ago, the company has made a strategic decision to team up with ADT Security Services, one of the largest as well as the oldest service provider of security solutions. ADT is well known for its state of the art 24-hour UL listed monitoring services. This partnership paved the way for American Guardian to become an authorized dealer for all of ADT’s services. ADT, which have been in operation for over 130 years currently services and monitors 3.5x the number of clients of their closest competitors. It’s strong brand name and loyal client base has helped boost the business for American Guardian.
In fact, some of the well known clients if AD included AT&T, Delta Airlines, Coca Cola, Chrysler, Bank America, US Air Force, Xerox Corporations, General Electric and so much more.
Among the core services of the company includes business security, installation and home security. All throughout its operations, American Guardian has established a stellar reputation especially in custom security solutions and home automation systems. They cater to the most basic applications to the complex lifestyle enhancing features, which include video monitoring, intercom systems, home energy management, automobile security and digital satellite systems, among others.
Compared to other companies, business and private individuals across Georgia can expect better and faster service compared to other companies who only subcontract their services especially for out of town clients. With American Guardian, you can be sure you are dealing with full-time staff and not merely subcontractors. Following this strategy, the company is able to invest in higher level of trainings, service and quality control to all their valued customers.
American Guardian Reviews
The company is BBB accredited and has been given an A+ rating. According to the database, over the past three years, there have been a number of complaints filed against the company’s products and services.
One client claimed that the services rendered by the company resulted to greater damage. In the complaint filed, the client stated that one early morning, his alarm when off but upon investigation there was nothing that could have potentially set off the alarm. Given that the client could not turn off the alarm, he called the company and a man was kind enough to walk him through the process of disabling the alarm system. He was advised to unplug the battery and the transformer. He informed the agent that he noticed the system’s transformer has changed from brown to gray. He was told that an American Guardian technician will be dispatched to his home to look into the issue. However, when the client made a follow up call given there were no further assistance from the company, the phone call was disconnected. When he called again, the man on the other line rudely attended to his call and even hung up on him. The client decided to file the complaint as the company has not fixed the problem and had not made an effort to return his calls.
Upon the filing of the complaint, the company made all necessary efforts to remedy the issue. A technician was dispatched to the area to personally check on the system. Given this response, BBB decided to close the case.
American Guardian Equipment
The company offers a wide array of products and services for residential and commercial security solutions. Among their main products include basic and custom 24-hour monitoring, hardwired security systems, home automation, residential security systems, wireless systems, CCTV, video surveillance and security, radio link technology, automated security systems, carbon monoxide detection, 2-way voice communication, hardwired systems, and so much more.
American Guardian Packages
Their popular products that enjoy high demand are their video cameras that can be configured for different types of applications. American Guardian offers a wide selection of lenses, DVRs, cameras and housing. With so many options to choose from, it can be daunting for ordinary individuals to determine which one best works for his specific need. This is why the company’s sales agents and professional security dealers offer unbiased recommended and design custom solutions tailored to specific applications according to the requirements and preferences of the customer.
How to Contact American Guardian