Altronics Security Systems Overview
A locally operated and owned security solutions provider, Altronics Security Systems has been serving Lehigh Valley for the past 54 years. Over the years, the company has managed to successfully expand its operations spanning three states and acquired strategic network affiliations with national dealers.
Across their serviced area, the company has been recognized as the most innovative and technologically advanced. However, despite this strategic edge, they have maintained a reputation of consistently offering hands-on, personalized service. They have seamlessly combined the best of what technology can offer along with optimum customer service performance, which explains their steady growth over the years.
Aside from selling a comprehensive line of security solutions, Altronics also offers a number of world class services such as their 24-hour UL listed monitoring service as well as the 24-hour emergency repair services. Among their core services include burglar systems, access control systems, fire systems, medical emergency systems, environmental monitoring g, telephone access and broadband internet monitoring among others. For client’s protection, the company is fully insured.
Altronics is also affiliated with the following professional organizations: Security Industry Association, National Burglar and Fire Alarm Association, National Fire Protection Association and the American Society of Industrial Security.
In addition, Altronics is also a proud member of Pennsylvania Burglar & Fire Alarm Association, Underwriters Laboratories Inc., and the Bethlehem Chamber of Commerce. With Altronics, you can be sure of only seasoned and experienced security solution professionals ready to work with you to determine your specific needs. Unlike other companies, Altronics custom solutions are tailored to fit individual needs.With their keen attention to details, they work to ensure they are able to deliver optimum level of protection and security for their clients’ peace of mind.
Their service and installation technicians are all NBFAA certified and monitoring centers are manned by SIA certified operators who monitor security systems 24/7 in a UL-listed central monitoring facility.
Altronics Security Systems Reviews
The company is not BBB accredited but it was given an A+ rating by the said organization. According to BBB database, over the past three years, there were two separate complaints lodged against the product/service of the company.
One of the complainants claims that he paid $200 for his 2012 to 2013 monitoring service contract. However, according to him when he checked the connection, it was not working. He had sent several letters and even spoke to the company’s manager, which resulted to a service call. He was told that the system was not communicating with the monitoring location, which meant, he was paying for a service that was not working. He was informed that the manager will get back to him.
After three months of letters and phone calls, complainant says the issue remains unresolved and phone calls were unreturned. When he finally requested a full refund of his $200 for lack of service as well as termination of contract, Altronics has yet to follow through.
However, in response, Altronics management claims that they were unable to fix the issue since the control panel code’s is no longer accessible. They said it may have been tampered by the customer as all types of troubleshooting have been done to no avail. The company deemed that the customer is not entitled to a refund since they were unable to render the service because the system was tampered, which was not their fault.
According to BBB, they have reviewed the matter and have deduced that the company has made all necessary efforts to resolve the matter but the customer remains dissatisfied.
Altronics Security Systems Equipment
Since 1959, Altronics has been designing security systems to fit the unique requirements and lifestyle of customers. They offer an integrated “total solution” to every residential and commercial security needs. Their systems are built to cover numerous security applications such as fire, burglary, medical alert, panic/duress, low temperature, water moisture monitoring, and environmental monitoring as well as broadbrand Internet monitoring.
The company is also an authorized vendor of some of the most trusted and popular brands of security systems such as Caddx, Napco, GE Security Pro, Detection Systems, Visconic, Sentrol, System Sensor, Ademco, Moose, IEI and DSC.
Altronics Security Systems Packages
Aside from the diverse range of products, Altronics also delivers individualized attention and innovative solutions for the modern lifestyle. The company has a team of seasoned professional security representatives to thoroughly evaluate and determine your unique needs with full attention to details. They readily configure systems to complement and accommodate individual situations as well as offer the unrivalled flexibility of custom solutions.
How to Contact Altronics Security Systems