Act Now Alarm Overview
Headquartered in Clinton Michigan, Act Now Alarm has been serving customers in their Michigan service area for almost 40 years. Started in 1976, they focused on a customer centric business that has remained so today. With over 10,000 clients in Michigan they place customer service at the front of everything they do.
In addition to having top quality security products and professional installation, the company also operates their own central monitoring service. While most companies rely on third party servicing, Act Now Alarm feels this is the center of all security. The ability to have faster response times and to service customers in their time of greatest need makes Act Now stand apart from their competition.
The company services both residential and business customers in the state of Michigan. All technicians are trained in house and are experts in the products the company carries. This allows them to install the systems correctly the first time and to make appropriate recommendations to prospective clients.
Act Now Alarm Reviews
Act Now Alarm maintains an A+ rating with the Better Business Bureau and have had zero customer complaints in the last 3 years. In 2011 they were awarded the honor of “Installer of the Year” and 99% of their business comes from referral from existing customers. This high level of customer service has helped them grow even in the midst of an extended recession, which hit the state of Michigan particularly hard.
Technicians are trained for 6 months before they go out in the field and another 6 months of in field training. This creates an experienced team that knows how to handle every situation that arises during the installation process. It also ensures the highest customer service available. This attention to detail has really paid off for Act Now Alarm, as they are the industry leader in the security industry in their market.
Act Now Alarm Equipment
Residential services, which accounts for about 60% of their business, includes security alarms and fire detection. They also provide glass break sensors in addition to the standard door and window sensors. Keypads are included with every system. Motion detectors and radio backup for the system are also available options. Remote control capability offers customer with the ability to have remote access to the system from internet capable devices such as a laptop or smartphone.
Total connect services include home automation. This can control the alarm which can be set or disabled from a remote location. Customers can receive notifications when someone enters the home. This allows parents to monitor when children arrive home from school or other family members are home. There is also the option of adding video surveillance. Video can include indoor and/or outdoor applications. The cameras can be operated remotely with video clips sent to the customers email or via live streaming capabilities.
For business clients they offer access control to the business, alpha keypads, fire detection and video surveillance. These services enable businesses to have a more secure building for both employees and the equipment in the building.
In addition to security equipment, Act Now Alarm offers online resources which help customers increase their safety awareness. These resources include online videos, security manuals, security tips and a resource library.
Act Now Alarm Packages
Act Now Alarm customizes all security packages. This ensures the customer is getting and only paying for the services they need. The company owns and operates their own central monitoring system and that provides a higher level of service than larger centers provide. Being local provides the ability to be connected to the local municipalities. This reduces response times when emergency services are needed.
Today many monitoring centers are not even located within the US. This can create confusion and delays during the vital minutes of an emergency call. Local services decrease response times and reduce losses due to delays.
Act Now Alarm is a full service alarm company. They design your alarm system, install the system, service the equipment and monitor the security of the system. By keeping all of the essential elements of customer’s security the company can maintain a higher level of service. When parts of the security process are contracted out to third parties the company loses control of the customer service and performance of the third party. As a result, Act Now is able to maintain thousands of happy customers and is continuing to grow their business, even as security is becoming more important to customers.
How to Contact Act Now Alarm